Voco TV
Legal

Refund Policy

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Last Updated: August 6, 2026

At Voco TV, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased is not the best fit for your requirements and you have attempted to resolve issues with our support staff, we want to make things right.

1. 7-Day Money-Back Guarantee

We offer a full refund within 7 days of your purchase date if you are unable to use our service due to technical issues on our end that we cannot resolve. After 7 days, no refunds will be issued.

2. Conditions for Refund

Refunds may be granted under the following circumstances:

  • The service was not delivered to you within 24 hours of payment.
  • Our technical support team is unable to resolve a critical service outage on your device.
  • You were charged incorrectly due to a system error.

3. Non-Refundable Situations

We do not issue refunds for the following:

  • Slow internet connection on the user's end causing buffering.
  • User error or inability to follow setup guides.
  • Change of mind after the service has been used.
  • Account suspension due to violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please send an email to support@vocotv.com with your order number and a detailed explanation of the issue. Our team will review your request within 24-48 hours.